Terms and Conditions
Orders are accepted via, phone, fax and email. Special order
items are non-cancelable and non-returnable. Purchase
orders are suggested for all orders and are required for
clients with open terms. Please read our purchase
order requirements prior to submitting an order. Purchase
orders are subject to acceptance and must include a minimum
level of correct information. Credit card authorization forms
are required when paying with a credit card.
All prices are F.O.B. Rochester, New York. The buyer
is responsible for any loss or damage during shipment. Optional
insurance coverage is available upon request through our
common carriers (extra freight charges will apply).
When completing your order, you will have the option to
ship items to the address of your choice. Drop shipping within
the USA is permitted. Blind shipping is available upon request.
Shipping charges are based on the dimensional weight of the
merchandise plus, a nominal handling fee. A physical street
address is required (no P.O. Boxes). Unless otherwise requested, shipments are dispatched via UPS Ground, and are prepaid
and billed to the buyer. PicturePhone customers with open
accounts are offered the option to bill shipping charges
directly against their company’s preferred shipper
(we have both UPS and Federal Express daily pickups). Please
specify your preferred carrier and account number on your
International Orders: PicturePhone ships to most locations
outside the United States. Any taxes, fees or duties associated
with international orders are the responsibility of the consignee.
For more information, please contact your PicturePhone sales
When shipping large items (typically furniture, flat panel
displays and oversize or heavy items), we have three truck freight
delivery levels of service. Charges vary depending
upon the carrier. PicturePhone will provide an accurate freight
quote for the specific level of service you request. The
level of service you request must appear on your purchase
order. You are responsible for any upgrade or additional
services that your client requests during delivery and will
be billed accordingly.
(1)Dock-to-Dock: The truck pulls up to the customer’s
dock and the driver pushes the box(es) off the truck directly
(2)Lift Gate: The customer doesn’t have a dock
so the driver puts the equipment on the truck's lift gate
and lowers the box(es) to the ground. It
is the customer’s responsibility to get the box(es) into
(3)Lift Gate Plus Inside Delivery: The
customer doesn’t have a dock so the driver puts the
equipment on the truck's lift gate and lowers the box(es)
to the ground. Then the driver will put the box(es) inside
the customer's door. The driver will NOT unpack, setup,
or transport further within your facility.
Important note: Our shipping cut-off time is 3:00 pm
(EST). Orders received prior to 3:00 pm are typically shipped
the same day.
Wire transfer, certified check, Visa, MasterCard and American
Express are acceptable methods of payment. If your company
currently has an open account with PicturePhone, you will
be required to provide a purchase order (pdf or fax). The
first order must be pre-paid. Credit cards are charged upon
shipment. International orders must be pre-paid via wire
Delivery is based on item availability. Standard delivery
for in-stock items is 5-7 business days. All non-stocked
items are shipped as they become available (typically within
2-3 weeks of order receipt).
Special order items, software, services, custom items, furniture,
display products including LCD & Plasma displays are
non-returnable. All returns require a Return Materials Authorization
(RMA) number. Items returned without prior approval and
RMA number will be refused. Damaged or defectve items will
be replaced within 30 days, after 30 days it becomes a warranty
issue and claims must be handled with the manufacturer. Collateral
in the form of a purchase order or pre-payment is required
on all advance replacements. You must contact us within 30
days of product receipt at 1.800.521.5454 or 1.585.334.9040
or fill out our RMA form online
to obtain a RMA number. RMAs are valid for 30 days from
issue. All returned merchandise is subject to inspection
and approval by PicturePhone before issuing credit or replacement.
Merchandise displaying use, misuse or other damage will
not be accepted. Items must be in original manufacturer's
packaging. Product should be packaged in over-pack with the
Return Material Authorization number clearly marked on the
shipping carton and shipped to: PicturePhone, Inc. (include
the RMA# in the ship to address line) 200 Commerce Drive
Rochester NY, 14623. If deemed appropriate, PicturePhone
credits will be issued to the credit card or PicturePhone
account to which the merchandise was charged. Special order
items are non-cancelable and non-returnable. Click
here to read our complete
Restocking charges of up to 25% may be applied to non-defective
returns. A minimum 25% restocking fee will be charged for
all open box returns within 30 days. We will not accept returns after 30 days.
All pricing is subject to change. PicturePhone reserves
the right to make adjustments due to changing market conditions,
product discontinuation and manufacturer price changes. In
the event PicturePhone determines an adjustment is necessary,
we will contact you regarding the change and ask for your
approval before completing the order. PicturePhone reserves
the right to refuse a purchase order and/or cancel any sales
order without any liability.
If you have any questions regarding these terms and conditions
please call: 1.585.334.9040 or 1.800.521.5454 Monday through
Friday, 8:00 am to 5:00 pm (EST).
Although every effort has been made to ensure the integrity
of our published information, occasional omissions, typographical
errors or misprints do occur. PicturePhone Inc. cannot be
held responsible for any misrepresentation associated with
any product or price on our website or in any piece of our
marketing and sales collateral. All trademarks and registered
trademarks are the property of their respective companies.